Damaged Merchandise

Gemstone Publishing bears no responsibility for any damage to any package or the merchandise therein once that package is accepted by the transporting carrier. At that point, condition of the package becomes the responsibility of the carrier. If you receive a damaged package, you must call UPS or USPS immediately and file a claim. They will give you instructions at that time. Gemstone Publishing is unable to make this call for you. It must be made by the Buyer.